Privacy Policy

Last updated: January 1, 2026

At Extreme (extreme-canada.com), we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have over it. By using our website and services, you agree to the practices described here.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy laws. If you're playing from Ontario, we also follow the rules set out by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO).

1. Who We Are

Extreme is operated by [Operator Legal Name], registered at [Registered Address]. We are licensed to offer real-money online gambling services to eligible Canadian residents. For questions about this policy, you can reach our privacy team at [email protected].

2. Information We Collect

We collect personal information when you register an account, make a deposit, contact support, or use our platform. This includes:

• Your full name, date of birth, and contact details (email address, phone number, mailing address)
• Government-issued ID documents for identity verification purposes
• Financial information, including payment method details and transaction history
• Device and technical data such as IP address, browser type, and operating system
• Gameplay data, session history, and account activity
• Communications you send us through chat, email, or our support system

We only collect what we actually need. We don't gather information just to have it.

3. Why We Collect Your Information

There are several reasons we process your personal data:

• To create and manage your account
• To verify your identity and age (you must be 19+ in most provinces, 18+ in Alberta, Manitoba, and Quebec)
• To process deposits, withdrawals, and other financial transactions
• To meet our legal obligations under anti-money laundering (AML) and responsible gambling regulations
• To detect fraud and protect the security of our platform
• To send you service-related communications and, where you've opted in, promotional offers

4. Legal Basis for Processing

Under PIPEDA, we process your personal information with your consent, or where processing is necessary to fulfil a contract with you, meet a legal obligation, or protect a legitimate interest. You can withdraw consent at any time, though this may affect your ability to use certain features of our service.

5. How We Share Your Information

We don't sell your personal data. Full stop. We may share it with trusted third parties in specific situations:

• Payment processors and banking partners to handle transactions
• Identity verification and fraud prevention services
• Regulatory bodies, including iGaming Ontario and the AGCO, where required by law
• Law enforcement or government agencies when legally required
• Technology and hosting providers who help us run the platform, all of whom are bound by strict data protection agreements

6. Data Retention

We keep your personal information for as long as your account is active and for a period afterward as required by law. Under Canadian AML regulations, certain financial records must be kept for a minimum of five years. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

You have real rights over your personal information. You can:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca

To exercise any of these rights, contact us at [email protected]. We'll respond within 30 days.

8. Data Security

We use industry-standard security measures including SSL encryption, secure data storage, and access controls to protect your information. No system is completely immune to risk, but we take every reasonable step to keep your data safe.

9. Children and Minors

Our services are strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their province. If we discover a minor has registered an account, we will close it immediately and delete the associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version here with a new effective date. If the changes are significant, we'll notify you by email or through your account. Continuing to use our services after changes are posted means you accept the updated policy.

Gambling should be fun. If it stops being fun, help is available. Visit ConnexOntario.ca or call 1-866-531-2600. 19+. Please gamble responsibly.